UtillAI Privacy Policy

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Effective Date: [03-12-2024]

UtillAI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services, including our website, mobile application, and IoT utility management products.

We collect various types of information, including:

• Personal Information:
  Information you provide when registering for a UtillAI account, subscribing to our services, or contacting customer support. This includes your name, email address, phone number, and billing address.
• Device and Usage Data:
  Data from UtillAI smart devices, such as water flow rates, pressure, temperature, and leak detection logs. This data helps us provide accurate alerts, optimize performance, and improve utility usage insights.
• Automatically Collected Data:
  Details about your interactions with our website and app, including your IP address, device type, operating system, browser type, and usage patterns.
• Utility and Property Data:
  Information about your utility accounts or properties, such as water usage data, account details, and consumption patterns, if integrated with our services.
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We use the information collected to:

• Provide and improve our services, including monitoring water usage, detecting leaks, and sending real-time alerts.
• Process payments and fulfill orders for UtillAI devices and subscriptions.
• Offer personalized user experiences and insights into utility management.
• Communicate updates, respond to inquiries, and manage your account.
• Enhance and develop new features through research and analysis.
• Detect and prevent fraudulent or unauthorized activities.
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UtillAI may share your information with:

• Service Providers:
  Trusted third-party vendors who assist in data processing, payment management, customer support, and device operations.
• Utilities and Partners:
  With your authorization, we may share water usage or leak detection data with your utility provider or property manager for improved resource management.
• Legal Entities:
  Law enforcement or regulatory bodies, in response to lawful requests such as subpoenas or court orders.
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We use cookies and similar technologies to:

• Enhance your browsing experience.
• Secure your interactions with our services.
• Deliver personalized marketing and product recommendations.

You can manage cookie preferences through your browser settings, but disabling cookies may limit some functionalities.

Depending on your location, you may have rights to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications or data sharing.
• Request details about how your data is used.

For California residents, specific rights under the California Consumer Privacy Act (CCPA) may apply.

We implement robust technical, administrative, and organizational measures to safeguard your personal information. Data is retained as long as necessary to provide services or meet legal requirements.

This Privacy Policy may be updated periodically. The “Effective Date” indicates the most recent revisions. We will notify you of significant changes via appropriate channels, such as email or in-app notifications.

For questions about this Privacy Policy or data practices, please contact us at:

Email: [support@utillai.com]